FAQs

How do I order Memorial Jewellery?

You can now order directly through my Shopify store. Each memorial piece has options for ring width, opal colours and inscriptions, so you can choose exactly what feels right for you. Once you place your order, I’ll send full instructions on how to send your loved one’s ashes safely .Every memorial piece is handcrafted with care, respect and meaning. You can of course still contact me directly through my social media pages to order if you prefer.

How do I send my loved one’s ashes?

Once you place your memorial jewellery order, I’ll send you full instructions by email. You’ll only need to send ½ teaspoon of ashes in a small, well-sealed bag. Please place the bag inside a second sealed bag for extra security, then pop it into a padded envelope and send it via Royal Mail Special Delivery for safety and tracking. Any ashes I don’t use will always be returned to you with your finished piece.

How long will it take to make my memorial jewellery?

Each piece is made to order and created by hand with great care. Memorial jewellery typically takes between 2-4 weeks to complete from the time I receive your ashes. If you need your piece by a certain date, please get in touch and I'll do my best to accommodate where possible.

What happens to the ashes?

Your loved one's cremation ashes are treated with the utmost care, respect, and dignity at every stage. They are stored safely and clearly labelled until it is time for them to be set in your memorial jewellery. Only a very small amount is needed for each piece. Any unused ashes are carefully returned to you with your finished jewellery.

Can I include ashes from more than one person?

Yes, you can include ashes from more than one person in the same piece of jewellery. I understand how meaningful this can be and will always treat them with the upmost care. Please make sure your ashes are labelled when you post them to me. If you have any other special requests please contact me so we can talk through it together.

Can I have more than one colour in my piece of memorial jewellery?

Yes, you can of course choose more than one colour for your piece. Please contact me directly so we can discuss creating something truly personal.

Can I include pet ashes?

Yes, I can create memorial jewellery using the ashes of a beloved pet. I understand how special the bond with a pet is, and their ashes are treated with the same care, respect and sensitivity as any other memorial piece.

Can I get my memorial jewellery engraved? 

Yes, engraving is available on selected pieces. This can include initials, a name, a date, or a short meaningful word.

Do your charms fit Pandora?

Yes, they do fit a standard Pandora bracelets. To double check , please refer to the measurement section in the item description.

Do you offer other metals?

9ct gold prices are shown. Alternative precious metals (14ct, 18ct gold and platinum) are available on request - please contact me for a personalised quote.

How do I care for my memorial jewellery?

You can wear your inlay memorial jewellery every day, but it is a delicate and meaningful piece, a little extra care is recommended. Removing your jewellery before sleeping, showering, swimming, or doing household tasks will help it keep looking its best for years to come. Please check the full care instructions for further information Jewellery care & aftercare.

Can I return or exchange memorial jewellery?

Because each memorial piece is made to order and contains personal materials, memorial jewellery is non-returnable and non- exchangeable. However, if there is ever a fault with your jewellery or something doesn't seem right, please contact me as soon as possible and I will do my very best to help.

How do I book a Permanent Jewellery Appointment?

Permanent jewellery is booked directly through me. You can message me via my website or through my social media pages to arrange an appointment. I’ll confirm the date, time and location, and we’ll choose your chain style on the day.  Your bracelet or anklet is then custom-fitted and welded closed for a seamless finish.

How long does Permanent Jewellery last? 

Permanent Jewellery is designed to be worn long-term. With normal daily wear it can last for years. While it is made to be durable, permanent jewellery is still delicate. Heavy impact or snagging could cause the chain to break. If this happens, it can usually be repaired or re-welded.

What if my Permanent Jewellery needs removing? 

If your permanent jewellery ever needs to be removed, it can be cut off safely at the welded link. This won't damage the chain itself. If you'd like it reattached later, I'm happy to re-weld it for you by appointment. Simply keep your chain safe and get in touch to arrange this.

How do I order from the Everyday Collection?

Browse the Everyday Collection and choose the piece you love. Select your size or options and proceed to checkout. The Shop Jewellery button will take you directly to my secure online shop to complete your order. Every item is made to order in my Buckinghamshire studio.